1. Shipping Policy
Order Processing & Production
All of our products are made-to-order. Once your order is placed, it takes 2 to 7 business days to print, inspect, and package your items prior to shipment.
Delivery Estimates
Estimated shipping times (after production):
- Australia Domestic: 2–7 business days
- International Shipping: 5–20 business days (up to 30 days depending on local customs)
Tracking information will be emailed to you as soon as your order dispatches. If you order multiple items, they may arrive in separate packages if fulfilled by different printing partners.
Customs, Duties & Taxes
International shipments may be subject to import taxes, duties, and customs fees levied by the destination country. These additional charges are the responsibility of the recipient.
2. Refund & Returns Policy
Consumer Guarantees (Australian Consumer Law)
Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or alters your statutory rights under the ACL.
Custom Made-to-Order & Change of Mind
Because every item is printed specifically for you upon ordering, we do not offer returns, exchanges, or refunds for change of mind or incorrect size selection. Please refer carefully to the sizing charts provided on our product pages prior to completing your purchase.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or with a printing/manufacturing error, we will gladly arrange a free replacement or issue a full refund.
How to claim a replacement or refund:
- Contact us at astrogirl.au@mail.com within 30 days of receiving your package.
- Include your order number.
- Attach clear photos showing the defect, damage, or wrong item alongside the product label.
Once verified, we will process a replacement or issue a refund via your original payment method. In most cases involving print defects or transit damage, you will not be required to ship the physical item back to us.
Unclaimed Packages & Shipping Issues
- Lost in Transit: If tracking shows no movement for an extended period or is declared lost by the carrier, contact us so we can arrange a replacement.
- Incorrect Address: If an order is returned to sender due to an incorrect shipping address provided at checkout, reshipment costs will be the customer’s responsibility.
Contact Us
For any questions regarding your order, shipping status, or returns, please reach out:
Email: astrogirl.au@mail.com